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Use this ticket to ask any general questions or make any general enquiries.
Si vous êtes un client de VYKIX France, veuillez soumettre vos demandes générales ici.
If you encounter any network issues, such as packet loss or DDoS attacks, we kindly ask you to use this ticket to report them. We will endeavour to find a solution as soon as possible, and one of our network engineers will review your report and provide an update in due course.
Select this category if your Bare Metal server is offline or unresponsive. This will generate an internal note to alert a technician to check the hardware and perform a remote hands task. Do not use this ticket unless you are using Bare Metal!
Should you encounter any issues related to your VPS, such as performance problems or downtime, or anything related to the VPS service, please use this ticket to report them.
Should you encounter any issues related to your Game Server, such as performance problems or downtime, or anything related to the Game Server service, please use this ticket to report them.
Please use this ticket for any questions relating to billing or the SLA.
